Frequently Asked Questions

Ad-hoc and quarter-end valuations can be obtained from Wealth Interactive.
We have created a user guide to help you create a valutation statement, click here.

Wealth Interactive is our award-winning extranet available to policyholders, financial/fund advisers and Corporate Trustees to enable them to obtain information and submit many transactions online quickly and easily.

The policy types accessible via Wealth Interactive are those Portfolio Bonds which were previously sold by Royal Skandia/Skandia International/Old Mutual International/Quilter International. In addition, any policy types sold by Utmost International which were originally policies sold by Quilter International.

There are no immediate plans to do this. Policies will continue to be available via the online systems/access that were in use in November 2021 until otherwise confirmed.

Wealth Interactive is an intuitive system to use. We now have tens of thousands of users registered for the service which is available 365 days of the year.

However, we know that you can sometimes need some help with using this service. This is why we have created some user guides:

1. Policyholders
2. Corporate Trust Scheme members
3. Other third parties
4. Financial advisers

1. For policyholders, it’s easy to apply for an online account with Wealth Interactive; just follow the two steps below:Step 1: Apply for Wealth Interactive
   To register for an online account, please download and complete the Application for an Online Service Account and Appointment of a Lead Policyholder form.When you have access to Wealth Interactive, you will be able to view details of your policy and check its current value.

   If you hold your policy with another person (joint policyholders) or if you are a trustee for a policy, each of you should register to have an online account. In order to benefit fully from the features of Wealth Interactive, it’s important for all policyholders/trustees to apply for an online account. Once you have all signed up, you will need to appoint a lead policyholder who will be able to perform some tasks online on behalf of all policyholders.

   The lead policyholder can provide Utmost International with instructions on behalf of all policyholders for online policy transactions, such as amendments to policy correspondence details and the placing of investment instructions where a fund adviser has not been appointed. There are other policy transactions such as withdrawals and surrenders which will need the authority of all policyholders. The lead policyholder can be changed at any time via Wealth Interactive.

   Step 2: Return the form(s)
   Once you’ve completed the form(s) please scan and email to [email protected].

   Once we have received and processed your completed form, you will be sent a registration email from ‘[email protected]’. The registration email will provide you with the details you need to log in to your online account.

   You need to complete the registration for Wealth Interactive within 90 days of receiving the email, otherwise the registration details will expire.

2. If you are a Corporate Trust scheme member, your trustees will normally allow you to view your policy online via Wealth Interactive. Please check with your trustee who will be able to register you for the service.
3. A Wealth Interactive online service account is only available to the legal owner(s) of a policy or Corporate Trust Scheme Members. If you are a third party to a policy, such as a Protector, or Power of Attorney, you cannot currently view policy details online. Please contact us and ensure we have up to date correspondence address on file so we can issue information to you on request.
4. For Financial Advisers there are three key steps involved in registering financial adviser firms and their employees with their own secure online service accounts:Step 1: Arrange terms of business
   Your firm needs to have Terms of Business in place with Utmost International. If they are not already in place, the relevant person in your firm should get in touch with your local Utmost International sales team.Step 2: Appoint a Master User
   Once your firm’s Terms of Business have been established, your Head of Firm needs to appoint a ‘Master User’ and supply us with the Master User’s email address using the Wealth Interactive – Master User Registration form. Once completed, this form should be returned to [email protected].

   We will then email this appointed Master User with a link to register their ‘Master User Account’, where they will set up their username and password.

   Step 3: Set up your users
   Your firm’s appointed Master User can then set up the rest of the firm’s employees on Wealth Interactive and select the level of access they want to grant each employee. Each user will then create their own sign in details and will be asked to accept the online service terms when they sign in for the first time.

   As a user, you will then be ready to enjoy the numerous benefits of Wealth Interactive.

We can send you a reminder.

Go to the Wealth Interactive login page and select ‘Forgotten your username’. Enter your email address and we will then email your username to you.

• Step 1: Go to the Wealth Interactive login page and select ‘Click here’ where it says ‘Forgotten your password’.
• Step 2: Enter your username and email address.
• Step 3: We will send you an email which will include a link to reset your password.
• Step 4: The link will take you to a page where you can enter your username, answer your security question and reset your password.

It’s likely that your registration link has expired, as they are only valid for 90 days. Please contact us and we will send you a new registration email.

It may be that you have bookmarked the page on our website where you enter your username and password. There are security features which will prevent you from signing in this way.

You can access Wealth Interactive from the login page.

For security reasons, we do not generate usernames or passwords when you register for Wealth Interactive. You will be sent a registration email which contains a link that you can use to start the registration process.

You will be asked to set a username, password and three security questions of your own choice. It is important that the answers to your security questions are true and memorable as we do not have access to these questions, and you will need to be able to answer them should you forget your username or password in the future.

Sometimes your email provider or the security settings on your email server will mean that you will not receive the email. The first thing you should do is check any spam/junk filters that you use and check your spam/junk folder. If you cannot find the email in your inbox, deleted items or your spam/junk folder, please contact us.

For security reasons, you need to update your Wealth Interactive password every 365 days. If you have received an email, this means your password is due to be changed. The email will not contain a link to change your password. Instead, visit the login page of Wealth Interactive and you will be prompted to change your password when you attempt to sign in.

There is currently no time limit on how long documents will be stored on Wealth Interactive.

However, if a policy number does not start with ‘6000’, only documents dated from 2014 onwards will be available to view online. If you require any documents issued before 2014, please contact us.

Navigate to the relevant policy on Wealth Interactive. Then select ‘View Transaction History’. You can then see all transactions for a specific date, including debits and credits.

If the policy number does not begin with ‘6000’, only transactions that took place from 2014 onwards will be available to view online. If you want information on transactions that happened before 2014, please contact us.

The settlement dates shown in ‘transaction tracking’ on Wealth Interactive are estimated, based on information given to us by the fund managers. If the settlement date has passed and the contract note is not available, please contact us, as we may still be waiting for the contract note from the relevant fund manager.

You may have selected the drop-down box on the homepage, which only provides the option to ‘Change password ‘and ‘Change address’.

You need to select your policy and then select the drop-down box under ‘Select a task‘. The full list of options for the policy will then appear.

Wealth Interactive only allows you to view portfolio bonds online. There are some policies which would need to be accessed via different extranets:

1. the following policies are not portfolio bonds:
   • Executive Wealth Account (EWA)
   • Managed Capital Account (MCA)
   • Managed Pension Account (MPA)
   • Managed Savings Account (MSA)
   • European Pensions Account (EPA)
   • European Savings Account (ESA)
   • European Capital Account (ECA)

To view these non-portfolio bond policies online, register or login to use the Online Service Centre. Please visit the login page.

The Online Service Centre replaced Insite, Client Centre and the Quilter International Ireland extranets in 2022.

Utmost International only accepts applications submitted via financial advisers. Financial advisers are able to provide guidance on the products offered by multiple product providers in order to help you make an informed choice on the most appropriate product available to suit your needs. Financial advisers will also be able to talk to you through different investment options and assist with the paperwork requirements.

Illustrations can be generated on Wealth Interactive for those Portfolio Bond policy types which were sold by Quilter International and which still remain open to New Business. By producing the illustration on Wealth Interactive, you will be able to easily make changes to an illustration in order to provide projections based on different circumstances.

Additionally, you can turn an illustration into an application which saves time as the majority of the application will then be pre-populated.

If you require any assistance with generating an illustration or obtaining an illustration for a product which is not available for illustrations on Wealth Interactive, please contact your regional Sales or Sales Support/Welcome team contact.

Applications for our portfolio bond products which were previously sold by Quilter International and which remain open to new business can be submitted either via Wealth Interactive or by using an editable pdf form. Using Wealth Interactive for top-ups saves considerable time as much of the information is stored in our systems and doesn’t need to be re-keyed by you. New Business applications submitted on Wealth Interactive are often cleaner as certain fields are mandatory and cannot be missed. In both scenarios, Wealth Interactive can help your client be invested sooner.

As there can often be additional forms required when submitting an application to facilitate different investment and trust options, we would strongly recommend that you contact your regional Sales or Sales Support/Welcome team contact for assistance prior to submitting your application.

The quickest and easiest way to make a withdrawal is through Wealth Interactive.

For most policy types, you can request one-off withdrawals (including individual policy segment surrenders), regular withdrawals and full surrenders online.

Alternatively, your financial adviser can handle the admin process by instigating one-off withdrawals (including individual policy segment surrenders) and then arranging approval from you.

For support please read our Online withdrawals in three easy steps flyer.

Your financial adviser can give you ‘view-only’ access to the online service. This enables your financial adviser to provide you with full support and prevent instructions being submitted without advice having been provided. Where view-only access is in place, you will not be able to use the online service to request a withdrawal instruction though you will be able to approve any instructions which your financial adviser has submitted to you to approve.

We always recommend that you speak to your financial adviser before deciding to withdraw any money, or surrender a policy.

The amount of time your withdrawal takes will depend on whether you request it online or using a paper form. Online requests can be processed much quicker. It also depends on the assets you choose to sell as they may be subject to notice periods before they can be sold, which is outside of our control.

Online
Wealth Interactive asks you for all the information needed to process the request – reducing potential delays and the need for us to contact you. Submitting your request online enables us to place the asset sales immediately.

• Step 1: Submit withdrawal instruction on Wealth Interactive
• Step 2: Wait for settlement of asset sales and availability of cash
• Step 3: Payment made

Paper application
Email or instructions by post will be allocated to our payments team and join the processing queue. If we need to ask for more information due to incomplete, inaccurate or illegible information, the request may be delayed.

• Step 1: Send the withdrawal instruction to Utmost International
• Step 2: Wait for the instruction to be processed
• Step 3: Wait for settlement of asset sales and availability of cash
• Step 4: Payment made

To process your request, we will often be required to deal with multiple fund managers and custodians across a number of different markets. Whilst we aim to complete all requests as quickly as possible, sometimes issues outside of our control can cause delays. We anticipate the proceeds will be available in your chosen bank account within 45 days. Please note that a pension transfer can take longer to complete.

However, the length of time depends entirely on the assets chosen to sell and their particular dealing cycle. No money will be paid until the last asset has sold. That’s why it is important to submit your request to us in the quickest way possible using our online service, Wealth Interactive.

If you need to make a claim on a life assurance policy because someone has died, the first step is to contact us. We’ll give you the support you need to make the process as straightforward as possible. First, we’ll send you a claim form for you to complete, and talk you through what happens next.

What happens when you contact us?
To begin with, we will need your details and the policy number for which you wish to make a claim. We’ll talk you through the process and let you know what we will need from you. Here are some of the things you can expect us to ask:

• The death certificate (see further information below)
• Evidence of ownership of the policy (we will discuss this with you)
• Completion of a form for us to make the payment.

Who can make a claim?
Policyholders, nominated beneficiaries or the executors/administrators of the estate can contact us about making a claim.

The death certificate
You will need to send us an original death certificate or a certified true copy of the death certificate.

A Coroners Certificate of The Fact of Death may be acceptable in certain circumstances.

Scottish death certificates

• The abbreviated extract of death for proof of death for Scottish residents, unless they have additional life cover e.g., more than 101%, is acceptable.
• If there is additional life cover the full death certificate which shows the cause of death is needed (this is often still called an extract but not an abbreviated extract).

Swedish death certificates

• An official extract from the register of deaths (death certificate) certified by the financial adviser, solicitor or a notary public is acceptable.
• Uncertified Swedish death certificates can be verified by the Swedish Tax office.

If you intend to send certified copies these can be certified by your financial adviser (if they are registered with Utmost International), a notary public, commissioner of oaths, lawyer or an accountant.

Where do I send the death certificate?
Please post the original death certificate or a certified true copy to the following address: Utmost International, King Edward Bay House, King Edward Road, Onchan, Isle of Man, IM99 1NU

One of the many benefits of submitting a withdrawal instruction via Wealth Interactive is that the process includes an indication of how much can be withdrawn from a policy as part of the withdrawal process.

Alternatively, in order to find out the exact amount that can be withdrawn without a full surrender being required, please contact us and we will calculate this for you.

The quickest and easiest way for customers, financial advisers or fund advisers to submit a dealing instruction, is through Wealth Interactive.

For support please read our Online dealing in three easy steps flyer.

A fund adviser can be appointed to the policy which will delegate the placing of dealing instructions to them. Only the appointed fund adviser will then be able to use the online dealing functionality.

Financial adviser can give their client ‘view-only’ access to the online service. This enables the financial adviser to provide full support to the client and prevent instructions being submitted without advice having been provided to them. Where view-only access is in place and there is no fund adviser appointed to a policy, financial advisers will be able to input an instruction and then arrange for approval from the policyholder(s).

Utmost International will process all dealing requests within 24 hours of receipt, However, fund cut-off times will vary depending on the fund managers dealing criteria.

Please contact the fund manager or use the fund manager’s website to obtain this information.

We always recommend that policyholders speak to their financial adviser before buying, selling or switching investment funds.

Please complete our ’Change of financial adviser’ form and scan and email it to [email protected] or post the original form to the following address: Utmost International, King Edward Bay House, King Edward Road, Onchan, Isle of Man, IM99 1NU.

We require a signed request from all policyholder/trustee’s. Please write your request and scan and email it to [email protected] or post the original form to the following address: Utmost International, King Edward Bay House, King Edward Road, Onchan, Isle of Man, IM99 1NU.

Please complete the relevant form below and then scan and email it to [email protected] or post the original form to the following address: Utmost International, King Edward Bay House, King Edward Road, Onchan, Isle of Man, IM99 1NU.

• Appointing a fund adviser
• Request to appoint a discretionary asset manager
• Request to appoint a discretionary asset manager (for use in EU excluding UK)
• Request to appoint a discretionary asset manager (For Hong Kong)
• Request to appoint a discretionary asset manager (for International Wealth Bond and European Wealth Bond)
• Request to appoint a discretionary asset manager (for Executive Investment Account/Silk Life Plan)
• Request to change a discretionary asset manager (for Executive Investment Account – Discretionary/Wealth Portfolio)
• Request to appoint a discretionary asset manager (for Tailored Life Plan)
• Request to appoint a discretionary asset manager (for Finnish residents only)

The quickest and easiest way for customers to change their address or personal details, is through Wealth Interactive.

Alternatively you can complete our ‘Client information and change of details‘ form. You will need to include proof of the new address, dated within the last six months (for example original utility or telephone bill. Please note mobile phone bills are not acceptable). If you would like to provide a photocopy of the documents, it must be a certified true copy.

If you intend to send certified copies these can be certified by your financial adviser (if they are registered with Utmost International), a notary public, commissioner of oaths, lawyer or an accountant.

Utmost PanEurope dac policyholders
If you have moved out of the EU, including if you have moved to the UK, we require a Declaration of non-residence from the Irish Tax Revenue to prevent the potential of any Irish tax being applied to payments from your policy.

Where do I send my form?
Please complete, then scan and email to [email protected] or post the original form to the following address: Utmost International, King Edward Bay House, King Edward Road, Onchan, Isle of Man, IM99 1NU.

Assignment of ownership can be complex. Before proceeding we would strongly recommend you seek tax and legal advice.

Assigning the ownership of a policy may be performed via a deed of assignment. This is a formal legal document usually drafted by a legal adviser. However, Utmost International has draft deeds of assignment to assist in some general situations.

General assignments – For policies under the law of England, Wales and the Isle of Man
This deed allows you to assign a policy in the following scenarios:

• A gift to an individual.
• A gift to an existing trust.
• A transfer to a beneficiary of a trust.
• A transfer to a beneficiary of a Will.
• Where the policy is transferred in exchange for money or money’s worth.
• As part of the settlement of a divorce.

For policies issued under the law of any other countries not listed above
Please call us or email us. Our details can be found on the contact us page.

Assignments to or from a company
All corporate documents are required prior to assignment.

Assignments to or from a corporate pension trustee
All relevant due diligence is required.

Assignments to a resident in Africa
ID and proof of residency is required before the assignment is noted.

If the policy is a European Wealth Bond or French Executive Portfolio and there is a discretionary asset manager appointed
This agreement continues following the assignment according to the policy terms.

If the policy has an outstanding Fixed Account Loan
A policy with an outstanding Fixed Account Loan cannot be assigned. Assignment cannot be noted until the fixed account loan is either converted to a withdrawal or paid back. If the policyholder wishes to convert to a withdrawal, we require confirmation in writing from the assignee and the deed must be returned and be dated after the request to convert the Fixed Account Loan Withdrawal. Upon repayment of the loan the deed must be returned as it cannot be dated until after the payment has been received.

Loan Trust
Loan Trusts can be assigned without receiving a waiver as this is a private agreement between those party to the trust.

Offshore Collective Investment Bonds
Require a Client Information Form (CIF) to be completed.

Important: Utmost International can accept no legal responsibility for the content or effect of any assignment deeds we may provide. It is strongly recommended that any person making use of such a deed should first ensure that their own professional advisers are satisfied that it will achieve the intended objectives.

To support an assignment, we may need additional documentation/information for those being added (assignee) and for these being removed (assignor):

Minimum requirement for an assignee and assignor (if not already on file):

• Original or a certified copy of your ID, in the form of a passport/driving license
• Original or certified copy of your address evidence, in the form of a recent utility bill/bank statement.

If you intend to send certified copies these can be certified by your financial adviser (if they are registered with Utmost International), a notary public, commissioner of oaths, lawyer or an accountant.

Where do I send my form?
Please complete, then scan and email [email protected] or post the original deed of assignment form to the following address: Utmost International, King Edward Bay House, King Edward Road, Onchan, Isle of Man, IM99 1NU.

We require sight of the document which appoints the attorney(s).

The document must be:

• Complete
• The original, or;
• Certified on each page as a true copy of the original by the donor (if they have capacity), a Solicitor, or authorised notary.

• We require evidence of identity for each acting attorney.

Where the power of attorney relates to a trustee of a trust;

• An attorney cannot ordinarily act on behalf of a person in their capacity as trustee.
• It may be necessary to remove and replace the trustee, the trustees should seek legal advice.

Please note:

• A financial adviser cannot certify a Power of Attorney.
• A copy of an Enduring POA can also be certified by a stockbroker.
• An Enduring Power of Attorney under the law of England and Wales can only be accepted
  if created before 1st October 2007 (though it may have been registered at any date).
• A Power of Attorney can be noted for a single or joint policyholder
• ID and proof of residency are required for each attorney.

Please complete the relevant form below and then scan and email it to [email protected], or post the original form to the following address: Utmost International, King Edward Bay House, King Edward Road, Onchan, Isle of Man, IM99 1NU.

We cannot note the appointee under any of the following circumstances:

• The policyholder is a minor (Sweden only)
• The policyholder is a company in Sweden or a company on a Redemption Bond
• The policy is in Trust
• There is a third party with an interest in the policy (e.g. Dual Authority, Notice of Assignment as collateral for a Loan or Pledge).

Utmost International Isle of Man Limited policies

Please note:

• A beneficiary nomination can only be applied to a policy that has been issued.
• An individual, trust or company can be nominated as a beneficiary.

Please use the correct form:

• Beneficary nomination request (not for use in Singapore)
• Beneficary nomination request (for Swedish Exeutive Portfolio)

Utmost PanEurope dac policies

Please note: A beneficiary nomination made for a Utmost PanEurope dac policy can only use the Utmost PanEurope dac form where the policyholder is the sole life assured.

• Beneficary Nomination request (for non UK residents)
• Nomination form

For French Executive Portfolio

Please note: A beneficiary nomination made for a Utmost PanEurope dac policy signed in Belgium and France for the French Executive Portfolio can be ‘accepted’ by the nominated beneficiary, which makes the nomination irrevocable.

• Clause bénéficiaire démembrée avec quasi usufruit (Nomination form)
• Beneficary Nomination request (for non UK residents)

You can either call us or email us to request a unit history. Be sure to include ‘Unit history request’ in the subject heading of your email.

You can either call us or email us to request the surrender value of your policy. Be sure to include ‘Policy surrender value request’ in the subject heading of your email.

There could be a number of reasons why your policy has dropped in value, such as:

• Charges such as contribution servicing charges for stopping contributions, any loan charges or mortality deductions if there is any additional sum assured.
• A withdrawal has been taken from the policy.
• Fluctuations in market value.

Unit-Linked Offshore Life Assurance Contract

If your policy begins with 7,8 or 9 and has 6 digits (not including any 0’s) or starts with E01, E02 or E03, your policy is classed as a Unit-Linked Offshore Life Assurance Contract.

Note that this is not a pension plan but a long-term investment plan with a selected term of your choice. Often this runs in parallel with your retirement date.

Where can I get a copy of my policy Terms and Conditions?

Please email us for a copy of your policy Terms and Conditions.

You will be able to find out this information using the policy documents you were provided with when you took your policy out.

You can call us, and we can give you the information you need. We will need to ask you some security questions when you call, so it may help to have a recent statement to hand.

1. You can continue to invest – If you wish, you can continue saving with Utmost International for an additional ten years, in accordance with the terms of your policy, giving you the potential for further capital growth. Please note the additional ten years is not locked in and the policy can be surrendered at any stage post maturity.
2. You can remain invested – You may wish to stop making further payments but still allow your investment the potential to benefit from further growth. Of course, the value of your investment may fall as well as rise.
3. You can withdraw part of your investment – This will provide you with access to some of your money and allow the rest of your policy to remain invested.

   For option 1 above you can:

   • continue making your regular premium payments at their current level.
   • increase or decrease the amount of your regular payments.

   For both options above you can:

   • recommence paying regular payments when you choose.
   • pay a lump sum in to your policy at any time.

   The normal ‘missed premium servicing charge’ referred to in your policy terms, as a contribution servicing charge, will be waived if you decide to stop or miss any regular premiums during the extended saving period.

   In addition, you will still have access to your money by means of partial surrenders whenever you wish, without incurring a penalty. Your savings will remain fully invested within your existing funds or within other funds of your choice. If at any time you decide you would like to change the funds in your investment, you can do so by completing and sending this ‘switch form’ to [email protected].

4. You can receive the full maturity value – To receive your maturity benefit, you will need to complete this ‘Request for withdrawal, surrender or maturity form‘ and return it to [email protected] three days prior to your maturity date.

We suggest you seek financial advice before submitting a surrender/withdrawal request as early encashment charges could apply.

To surrender or make a one-off withdrawal you will need to complete the ‘Request for withdrawal, surrender or maturity form’. Please complete the form in full and return to [email protected].

Please note additional requirements may be needed if these are not held on file, this could include original or a certified copy of your ID, in the form of a passport/driving license and original or certified copy of your address evidence, in the form of a recent utility bill/bank statement.

Additional requirements maybe required once a full file review has been carried out.

If you intend to send certified copies these can be certified by your financial adviser (if they are registered with Utmost International), a notary public, commissioner of oaths, lawyer or an accountant. Certification must include the following wording:

I certify this document to be a true copy of the original seen by me. The certifier should include the following details:

Full name (in capitals)
Signature and date
Company name and position within the company
Contact details

Please complete our ‘Client information and change of details form‘. You will need to include proof of this new address, dated within the last six months (for example original utility or telephone bill. Please note mobile phone bills are not acceptable). If you would like to provide a photocopy of the documents, it must be a certified true copy.

If you intend to send certified copies these can be certified by your financial adviser (if they are registered with Utmost International), a notary public, commissioner of oaths, lawyer or an accountant. Certification must include the following wording:

I certify this document to be a true copy of the original seen by me. The certifier should include the following details:

Full name (in capitals)
Signature and date
Company name and position within the company
Contact details

Utmost PanEurope dac policyholders
If you have moved out of the EU, this now includes if you have moved to the UK, we require a Declaration of non-residence from the Irish Tax Revenue to prevent the potential of any Irish tax being applied to payments from your policy.

Where do I send my form?

Please complete, then scan and email, or post the original form to the following address:

Utmost International
King Edward Bay House
King Edward Road
Onchan
Isle of Man
IM99 1NU

Please note that Top-Ups can be completed for the following products:

• Managed Savings Account
• Managed Pension Account
• Managed Capital Account
• Executive Wealthbuilder Account

Using the relevant Top-Up form:

• Individual investor – English version, Spanish version, Chinese version
• Corporate and trust investor

We strongly recommend you seek financial advice before making the decision to add an additional premium to your policy.

Your financial adviser will also be able to assist you with completion the form.

The form must be completed in full; any omissions may slow down or prevent acceptance of the additional premium.

Please note that a full file review will be completed upon receipt of a valid instruction, and we will let you know if any additional requirements are needed before we are ready to receive the additional premium.

There may be restrictions on whether a Top-Up can be processed for example, country of residence, country of funding. Please feel free to check this with us in advance by calling us on + 44 (0) 1624 655555 and selecting option 2 or email us at [email protected].

Once a form has been completed, please ensure it is signed by all existing policy holders with a wet signature before scanning it and securely sending it to [email protected]

Additional information for Financial Advisers

Please refer to the Source of Funds and Source of Wealth Guidelines to understand our Client Due Diligence requirements, specifically when we require evidence to support any information provided relating to the origin of source of the funds and when we require Enhanced Due Diligence.

If you are aware that any parties to the contract are considered to be a Politically Exposed Person (PEP) or are associated to a PEP, we will always require Enhanced Due Diligence requirements.

Should you provide any up-to-date client Identification Documentation or Address Verification with the application, please see our Anti-Money Laundering and Document Certification Requirements Guidance Note to help you submit appropriate evidence, certified correctly.

Please note this option is not available if you are a resident in the UK or if your policy number starts with E01, E02 or E03.

Please call us or email us to discuss changes to your account. Although loans are interest free, there will be an additional 1% annual management charges on the loan amount.

Please note this option is not available if your policy number starts with E01, E02 or E03.

Assignment of ownership can be complex before proceeding we would strongly recommend you seek tax and legal advice.

Assigning the ownership of a policy may be performed via a deed of assignment. This is a formal legal document usually drafted by a legal adviser. However, Utmost International has draft deeds of assignment to assist in some general situations.

General assignments – For policies under the law of England, Wales and the Isle of Man
This deed allows you to assign a policy in the following scenarios:

• A gift to an individual.
• A gift to an existing trust.
• A transfer to a beneficiary of a trust.
• A transfer to a beneficiary of a Will.
• Where the policy is transferred in exchange for money or money’s worth.
• As part of the settlement of a divorce.

For policies issued under the law of any of country not listed above
Please call us or email us, using the details below.

Assignments to or from a company
Please call us or email us, using the details below.

Other scenarios not listed here
We are unable to draft deeds to cover all eventualities; you will need to instruct a legal adviser to draft a deed suitable to your needs.

For queries, please call us or email us, using the details below.

Important: Utmost International can accept no legal responsibility for the content or effect of any assignment deeds we may provide. It is strongly recommended that any person making use of such a deed should first ensure that their own professional advisers are satisfied that it will achieve the intended objectives.

To support an assignment, we may need additional documentation/information for those being added (assignee) and for these being removed (assignor):

Minimum requirement for an assignee and assignor (if not already on file):

• Original or a certified copy of your ID, in the form of a passport/driving license
• Original or certified copy of your address evidence, in the form of a recent utility bill/bank statement.

Additional requirements maybe needed once the policy has been reviewed.

If you intend to send a certified copy these can be certified by your financial adviser if they are registered with Utmost International, a notary public, commissioner of oaths, lawyer or an accountant. Certification must include the following wording:

I certify this document to be a true copy of the original seen by me. The certifier should include the following details:

Full name (in capitals)
Signature and date
Company name and position within the company
Contact details

Where do I send my form?
Please complete, then scan and email, or post the original deed of assignment form to the following address:

Utmost International
King Edward Bay House
King Edward Road
Onchan
Isle of Man
IM99 1NU