Make a complaint

Customer satisfaction is very important to us at Utmost PanEurope, but if you do have cause to complain about the service you receive, we have procedures to make sure your complaint is dealt with fairly.

How can I complain

It’s simple to make a complaint to us in writing or over the phone. If you write to us, please mark it clearly as a complaint and if possible, provide the following information:

  • Specific facts, policy number(s) and relevant documentation
  • Proof of losses sustained with calculations (if relevant)
  • The solution you require to resolve your complaint

Including as much detail as you can about what happened will enable us to understand your complaint and investigate it thoroughly. If you are happy for us to call you, please also provide a contact telephone number.

Where do I send my complaint to?

You can address your complaint to the complaints team using any of the following methods:
Email: [email protected]
Phone: +353 (0)1479 3900

Or write to us at:

Utmost PanEurope dac
Administration Centre
King Edward Bay House
King Edward Road
Isle of Man
IM99 1NU
British Isles

What if I’m not satisfied with the outcome?

We will do everything we can to resolve your complaint but if the complaint isn’t resolved satisfactorily, or within the 40 business day time period, then you can contact the Financial Services Ombudsman’s Bureau using the contact details below.

Financial Services and Pensions Ombudsman

Lincoln House
Lincoln Place
Dublin 2
D02 VH29

Phone: +353 1 567 7000
Email: [email protected]