UTMOST LUXEMBOURG

Luxembourg office opening hours (CET time)

We will certainly endeavour to process any requests received after these dates prior to 31 December;  however we cannot guarantee completion within this timeframe, in particular where the transaction is  subject to a third parties’ action outside of our control. 

New business and top-ups: to be submitted by 17:00 (CET) Monday 1 December 2025.

The more complete the application pack (application form, identification document (“ID”), proof of residence, know your customer (“KYC”) documents, source of wealth corroboration supported by independent proof, tax compliance, portfolio statement, etc.), the faster the case will be executed. 

Top Tips

Conducting an initial case review alongside your Partners & Client Services (“PCS”) counterpart is the most effective method to ensure the documentation is complete and ready to be processed. It would allow both parties to assess earlier in the process the status of the case and define what still needs to be obtained, by whom, and by when.  

For numerous banks, the account opening procedure, which in some instances can take up to 4 weeks, may commence prior to the signing of the application pack or with minimal client information. The earlier your PCS Team is informed, the sooner the process can be started.  

To ensure that all assets are compliant, the portfolio composition is to be provided as soon as possible in the  application process, before Monday, 1 December 2025.  

In regard to the premium payment:  

Once the case is formally accepted by the company, your PCS Team will authorise the transfer of the premium. As many banks will already be closed for Christmas/New Year holidays from Friday, 19 December 2025, please ensure to submit instructions of premium payments for payments in cash before Friday, 12 December 2025 and in assets before Monday, 1 December 2025. 

Withdrawals and full surrender requests must be submitted by 17:00 (CET) Friday, 5 December 2025.

Originals are not mandatory for withdrawals except for Italian Branch cases. However, they are mandatory for surrenders, terminations and death-claims. For smoother processing, please ensure that all mandatory documentation is properly submitted. 

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The parameters below can have an influence on the overall turnaround time of money-out transactions: 

Digital signatures for partners and clients are allowed as long as the documents are signed in accordance with Utmost Luxembourg S.A. guidelines

Commission/fees will continue to be paid as normal in accordance with individual Adviser requirements. However, if the payment due date falls on a day when Utmost Luxembourg S.A. is closed, then the commission/fees will be paid on the next working day. 

DRF received before 12:00 (CET) on a Luxembourg business day:  

DRF received after 12:00 (CET) on a Luxembourg business day:  

Finally, we would like to take this opportunity to thank you for your support in 2025 and wish you all a Happy Christmas and prosperous New Year.