Office hours during Christmas and the New Year 2024/25
The following information is applicable to all former Quilter Isle of Man, Ireland and Guernsey books of business as well as all former Axa books of business.
Isle of Man office opening hours (GMT time)
| Monday, 23rd December 2024 | 09:00 – 17:00 |
| Tuesday, 24th December | 09:00 – 12:30 |
| Wednesday, 25th December | Closed |
| Thursday, 26th December | Closed |
| Friday, 27th December | Standard hours |
| Monday, 30th December | 09:00 – 17:00 |
| Tuesday, 31st December | 09:00 – 12:30 |
| Wednesday, 1st January 2025 | Closed |
| Thursday, 2nd January | Offices re-open and usual business hours apply henceforth |
Singapore and Hong Kong office opening hours (HKT time)
| Monday, 23rd December 2024 | 09:00 – 17:30 |
| Tuesday, 24th December | 09:00 – 13:00 |
| Wednesday, 25th December | Closed |
| Thursday, 26th December | 09:00 – 17:30 | Singapore only. Hong Kong office is closed |
| Friday, 27th December | 09:00 – 17:30 |
| Monday, 30th December | 09:00 – 17:30 |
| Tuesday, 31st December | 09:00 – 13:00 |
| Wednesday, 1st January 2025 | Closed |
| Thursday, 2nd January | Offices re-open and usual business hours apply henceforth |
Dubai office opening Hours (Gulf Standard Time GST)
| Monday, 23rd December 2024 | 09:00 – 17:30 |
| Tuesday, 24th December | 09:00 – 13:00 |
| Wednesday, 25th December | Closed |
| Thursday, 26th December | Closed |
| Friday, 27th December | 09:00 – 17:30 |
| Monday, 30th December | 09:00 – 17:30 |
| Tuesday, 31st December | 09:00 – 13:00 |
| Wednesday, 1st January 2025 | Closed |
| Thursday, 2nd January | Offices re-open and usual business hours apply henceforth |
Please see below a list of our cut off dates during this period. We will aim to process any requests received after these dates prior to 31 December, however we cannot guarantee completion within this timeframe, in particular where the transaction is subject to third party action outside of our control.
New Business and Single Premium Top-ups
Approved ONLINE applications/top ups up to 17:00 (GMT) Friday, 13 December for Portfolio Bonds will be processed prior to year-end. This is subject to the following being received:
- Adequate anti money laundering and client due diligence information including any documentation/evidence
- Premium from the applicant’s bank as detailed within the online application
- Supporting documentation uploaded which meets all requirements
- Tax self-certification documentation – individual or entity version
PAPER applications up to 17:00 (GMT) Monday, 9 December for Unit Linked and Portfolio Bonds will be processed prior to year-end. This is subject to the following being received:
- Original application (clean)
- Premium from the applicant’s bank as detailed on the application form
- Adequate anti money laundering and client due diligence information including any documentation/evidence requested at trigger for top ups
- Investment instructions (clear)
- Any other supporting documentation required
- Renewal premium method (U/L only)
- Tax self-certification documentation – individual or entity version
Incoming outstanding requirements including the premium for pending cases must be received by 17:00 (GMT) Monday, 9 December to enable the policy to be issued prior to year-end.
Please note that the above is subject to the incoming requirements and premium, including clear source of funds and client due diligence meeting our requirements.
Claim requests – partial and full surrender
Approved ONLINE payment requests up to 17:00 (GMT) Friday, 13 December for Portfolio Bonds will be processed prior to year-end. The payment of withdrawals is dependent on there being available cash or settlement of any asset sales together with no outstanding client due diligence information or evidence. Please remember that advisers can initiate online one-off withdrawals for their clients, enabling the asset sales to be placed immediately. The above dates are subject to the following being received:
- Any relevant supporting documents ( such as loan appendices)
- Any outstanding AML information/evidence in relation to the request or a previous policy trigger request
- Proof of bank account where required.
- Proceeds of any asset sales (where cash is not available)
- Successful security calls if required
PAPER payment requests up to 17:00 (GMT) Monday, 9 December for Unit Linked and Portfolio Bonds will be processed prior to year-end. Payment of withdrawals is dependent on there being available cash or settlement of any asset sales together with no outstanding client due diligence information or evidence. Please remember that advisers can initiate online withdrawals for their clients, enabling the asset sales to be placed immediately. The above dates are subject to the following being received:
- Fully completed encashment form (clean)
- Any relevant supporting documents (such as loan appendices)
- Any outstanding AML information/evidence in relation to the request
- Proceeds of any asset sales (where cash is not available)
- Successful security calls if (required)
We reserve the right to delay payment where settlement of any required sale is not received or where dealing criteria such as market value adjusters, weekly or monthly dealing timings or notice periods apply. This also applies to the switching of weekly valued funds (U/L only).
The quickest way for an adviser or client to get their new business, top up, dealing, one-off withdrawal or full surrender instructions to us is by submitting online via Wealth Interactive wherever possible. The time savings are considerable and our recommendation for the rest of this year is to submit online where possible to help avoid any delays.
Switch Requests (Unit Linked)
Switches for daily dealing funds will be processed as normal. Any switches received Tuesday, 31 December will be processed and priced on the next available working day.
Commission payments (Unit Linked and Portfolio Bond)
Commission/fees will continue to be paid as normal in accordance with individual adviser requirements. However, if the payment due date falls on a day when the Utmost International Isle of Man office is closed, then the commission/fees will be paid on the next working day.
The last available date for any advance commission requests before the holidays will be the Tuesday, 24 December with 10.00am GMT cut off. Any commission/fees generated after this point cannot be advanced and paid until Friday, 27 December.
Dealing
Although we will endeavour to execute trades within our service level agreement, it will not be guaranteed over the holidays and submitting requests early is encouraged.
Finally, we would like to take this opportunity to thank you for your support in 2024 and wish you all a Happy Christmas and prosperous New Year.