Cookie Policy

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What are cookies, what are they for, and how do we use them?

Cookies are small text files stored on your computer or mobile device by websites that you visit using your browser. Cookies are created and / or updated when your browser loads a website. We use cookies to operate our website, track information on our systems, identify categories of visitors and how they use our website by using information such as your IP address, domain, browser type and pages visited.

Cookies can be categorised in several ways, based upon who sets them and how long they last.

Our website mostly uses “first-party” cookies. These are cookies set and controlled by Utmost International, not by third party external organisations.

Some cookies are strictly necessary for the use of our website and to give you access to secure areas of our website. Other cookies are used to enhance your experience such as functionality or statistic cookies.

  • First party cookies are cookies set by the website you are visiting. Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.
  • Third party cookies are cookies set by parties outside of the website you are visiting. These may be set by external services used by the website, or by other parties such as advertisers.
  • Session cookies are cookies saved on your computer to recognise your use of the website during a particular session. They are deleted automatically when you quit using your browser.
  • Persistent cookies are cookies saved on your computer that are not deleted automatically when you quit your browser, unlike a session cookie.
  • Strictly necessary cookies are cookies that need to be set for the proper operation of the website.
  • Statistic cookies are cookies that enable the website owner to understand how visitors use their website.
  • Functionality cookies are cookies that allow websites to remember choices you make (such as your user name, language or region choices) and to provide personalised features.

We can store cookies on your device if they are strictly necessary for the operation of the website. For all other types of cookies, we require your consent. You can withdraw this consent at any time and / or clear the cookies from your internet browser as outlined below.

What cookies do we use?

The following table provides more information on the cookies used on our website:

Cookie Declaration Tables (Last Updated: 1 October 2020)

User (not logged in visitor)

Cookie Type Cookie Name Purpose Expiry
Strictly Necessary PHPSESSID The identifier for your current session in the website. Session
Strictly Necessary ginger-cookie Tracks if user has accepted cookies. 1 Year
Statistics _gid These cookies are used to collect information about how visitors use our website. We use the information to help us improve the website. These cookies are Google Analytics cookies, you can find Google’s overview of privacy and safeguarding data at https://support.google.com/analytics/answer/6004245. 1 Day
_gat_gtag_UA_149147398_1 1 Day
_gat_UA-43367579-1 1 Day
_ga 2 Years
Functionality PREF This cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on. 2 Years
Statistics YSC This cookie is set by the YouTube video service on pages with embedded YouTube video. Session
Functionality GPS This cookie registers a unique ID on mobile devices to enable tracking based on geographical GPS location. 1 Hour
Functionality VISITOR_INFO1_LIVE This cookie tries to estimate the users’ bandwidth on pages with integrated YouTube videos. 8 Months

User (logged in visitor)

Cookie Type Cookie Name Purpose Expiry
Strictly Necessary wp-settings-* This cookie is used to customise your view of the administration interface, and possibly also the main site interface of the website. The number on the end of the cookie, indicated by the *, is your individual user ID from the user database table. 1 Year
Strictly Necessary wp-wpml_current_language Checks browser language. Session
Strictly Necessary wp-settings-time-* WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the user database table. This is used to customise your view of the admin interface, and possibly also the main site interface. 8 Months
Strictly Necessary wordpress_sec_* To provide protection against hackers, store account details. 15 Days

 

Cookie Type Cookie Name Purpose Expiry
WebChat Services User
Strictly Necessary Intercom-id-[app_id] Unique anonymous visitor identifier cookie. 9 Months
Strictly Necessary Intercom-session-[app_id] Keeps track of sessions via an identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it to one week from that moment. The user can access their conversations and have data communicated on logged out pages for 1 week, as long as the session isn’t intentionally terminated with ‘Intercom (‘shutdown’)’; which usually happens on logout. 1 Week

 

Information captured by cookies and how long we keep it for

If you choose to accept cookies, we will store information about your IP address, domain, browser type and pages visited for a maximum of two years (depending on the cookie).

The information we collect is only used by us to improve website performance, user navigation and website enhancements.

The impact of not accepting cookies

If you choose not to accept the cookies in use, you may:

a. not have access to information on video streams we have made available on the website,

b. find that navigation and performance of the website may be impacted, and

c. not have access to certain areas of the website that require registration.

Your right to privacy

Utmost International respects your right to privacy and you are not obliged to accept cookies when using our website. When you first access our website, we present you with the options to accept or refuse the use of cookies.

Under data protection legislation, information captured and stored using cookies that may identify an individual such as an IP address, is regarded as personal data; therefore you will be afforded the safeguards surrounding the use of your personal data as provided for in legislation.

Updating your cookie preferences

Most browsers automatically accept cookies. However, you have the ability via our cookie consent manager to accept or decline various types of non-essential cookies. You can also choose to accept or reject cookies by modifying the settings in your browser. Please note that not accepting or disabling cookies may affect the functionality of some parts of this website. Click here to change your cookie settings.

How to turn off cookies in your browser

Different browsers have different ways of controlling the use of cookies. Please ensure that you familiarise yourself with these options and the effects that altering these settings may have.

Google Chrome

To adjust the cookie settings when using Google Chrome, go to the ‘Settings’ menu, which can be accessed by clicking the spanner icon in the top right hand corner. Under ‘Advanced Settings’ you can find a section dedicated to Privacy and the option to delete all your cookies. To find out more visit: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en.

Mozilla Firefox

With Firefox you get to the cookie settings by clicking in the menu box in the top left hand corner and selecting ‘Options’ and then ‘Privacy’ icon. You can set your preferences from here including the way to treat cookies.

To find out more visit:

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectlocale=en-US&redirectslug=enable-and-disable-cookies-website-preferences.

Microsoft Internet Explorer

Select the cog icon in the top right corner, choose ‘Internet Options’ from the drop down menu, then select the ‘Privacy’ tab in the pop-up that appears.

IE uses a slider control which you can use to select different levels of privacy to allow you accept or block cookies.

To find out more visit: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies.

Apple Safari

Click on Safari in the top-left corner of the main menu, then select Preferences. Click on Privacy and select “Block all cookies” and then confirm the warning message.

To find out more visit: https://support.apple.com/en-gb/safari.

Microsoft Edge

To adjust the cookie settings in Microsoft Edge, select ‘Settings and More’ then ‘Settings’ and finally ‘Privacy and Services’. From here you can choose what data to clear and set up an automated clearing option.

To find out more visit: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy.

Opera

Go to ‘Settings’, then ‘Advanced’ and under ‘Privacy and Security’ click ‘Site Settings’ then ‘Cookies and Site Data’ – here you will have the option to turn off Cookie Data, preventing sites from accessing. You can also clear your cookies and site data plus opt to block third party cookies.

To find out more visit: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy.

Removing cookies from your device

You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited.

Please be aware though that you may also lose some saved information (e.g. saved login details, site preferences).

Blocking cookies

You can set most modern browsers to prevent any cookies being placed on your device, but you may then have to manually adjust some preferences every time you visit a site/page. In addition, some services and functionalities may not work properly at all (e.g. profile logging-in).

To opt out of being tracked by Google Analytics visit: http://tools.google.com/dlpage/gaoptout.

Further Information

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

To find information relating to other browsers, visit the browser developer’s website.

If you have any questions about cookies or any other aspects of Data Protection, please see our Privacy Statements for information and our contact details.