FINANCIAL SERVICES AND PENSIONS OMBUDSMAN (FSPO) OR CHANNEL ISLANDS FINANCIAL OMBUDSMAN (CIFO) COMPLAINT
Where a Claim Appeal is unsuccessful and the policyholder is dissatisfied with the final decision they can refer the claim to the FSPO or CIFO, which may be contacted at:
3rd Floor. Lincoln House Lincoln Place, Dublin 2.
Lo Call: 1890 88 20 90
Phone: +353 (0)1 662 0899
Fax: +353 (0)1 662 0890
Channel Islands Financial Ombudsman (CIFO) PO Box 114 Jersey, Channel Islands JE4 9QG
Jersey: +44 (0) 1534 748610
Guernsey/Alderney/Sark: +44 (0) 1481 722218
International: +44 1534 748610
For unsuccessful claim appeal, please note:
- A UPE claimant must request a Final Response Letter (FRL) from UCS in order to pursue their dissatisfaction with our decision via the FSPO.
- A UW claimant, submits letter of complaint to UW outlining their dissatisfaction with our decision of the claim appeal and the UW Legal & Compliance (L&C) Department investigate the complaint fully and correspond with the claimant by issuing a Final Response Letter (FRL) in relation to the complaint. If the claimant is still dissatisfied with the outcome of the complaint investigation they can refer their complaint to the Channel Islands Financial Ombudsman (CIFO).
- As per jurisdictional requirement, where a local ombudsman is an alternative option for the policyholder to submit their dissatisfaction, we will provide the policyholder with the appropriate contact details to refer the matter to the local body.